There’s more time than it feels like.
How care is arranged and paid for in Wales, what your loved one is entitled to, and what happens next. Free and impartial, whichever home you choose.
It usually starts in a hurry.
A fall, a hospital bed, a discharge date. Decisions that would take months anywhere else get asked for in days – all while you’re at your most vulnerable. There is more choice than it feels like, too.
If your loved one is in hospital now, start with Your Rights. For free, impartial advice on any of it, our dedicated line is support@ariacarehome.com.
Your rights, on one page.
Care in Wales runs under the Social Services and Well-being (Wales) Act 2014. The assessment, a choice of home, and their best interests if they cannot decide are the parts that matter most when a care home is being discussed.
The full list of seven, from that first assessment to getting it in writing: Your Rights.
One number to remember.
If Aria costs more than the council’s usual rate, the difference can be paid as a top-up — a choice, never a condition. Both, and what happens if the money runs out: Funding. If it’s in their house, or their needs are mainly health needs: Our Fees.
Here’s where it goes.
Most of it goes to the people in the room with them: the best-paid carers in the country, and no agency staff. What is listed as an extra, the yearly review, and the 2026 freeze: Our Fees.
The questions families ask most.
These twelve, plus eleven questions worth asking any home with our answers to each, live together on FAQ.
…my loved one takes a while to settle?
The first days and weeks are all about us getting to know our residents, and them getting to know us.
…they ask to go home?
Familiarity makes a place feel like home, and over time those same faces we’re so proud to say will be here every day will help make our home feel like their home.
…they fall?
A carer who has known them for years notices a change in how they walk before anyone else can, which is why falls here have more than halved since 2020.
…they are ill, or need to go to hospital?
You are rung straight away, and where possible someone your loved one knows goes with them.
…your loved one’s needs change?
If their needs ever go beyond what a residential home can safely meet, for instance round-the-clock nursing, you will hear early and the next step will be planned together.
…something goes wrong?
You hear it first, from the home, with what is being done about it.
…the money runs out?
When savings approach £50,000, the council is told and its contribution starts; everything below that line is left alone.
…the council says it won’t pay for Aria?
A Council cannot enforce a blanket decision that requires a vulnerable person to move homes based solely on cost.
…when my loved one leaves Aria, is there a notice period to pay?
We always ‘close’ rooms the very day a resident moves on, and never charge any notice periods.
…your loved one isn’t keen, or can’t take the decision in?
If they cannot, the law asks for the decision to be made in their best interests with the family’s voice at the centre, and the move is planned gently, in stages if that helps.
…I promised them I’d never put them in a home?
You have not put them in a home; you have found them one, and brought in people who can do the nights and the lifting.
…we can’t visit as often as we’d like?
But whether you visit once a month, once a week, or even once a day, it’ll always make your loved one’s day.