Our Fees
What a care home fee in Wales covers, what it does not, and where the money comes from when it is in your loved one’s house or their needs are mainly health needs.
Here’s where it goes.
Most of it goes to the people in the room with them: the best-paid carers in the country, and no agency staff. You are paying for the same face at breakfast.
The fee covers their room, meals and drinks, personal care day and night, laundry and activities. We partner with local hairdressers and chiropodists, and their costs are listed before anything is signed.
Fees are reviewed once a year, with written notice before any change. In 2026 we froze our fees for 12 months. That’s us always putting people first, we only do things that are necessary.
Nothing has to be sold in a hurry.
The house is not counted while their husband, wife or partner lives there, or a relative over 60, or a relative who is incapacitated. Where it is counted, it is left out for the first twelve weeks of a permanent stay if their other savings are under £50,000.
After that, a deferred payment agreement lets the council pay its share and recover it when the house is eventually sold; interest and administration charges can apply. Nothing has to be sold in a hurry.
When the health board pays the whole fee.
Continuing NHS Healthcare, where the health board pays the whole fee, is not means-tested and is not automatic. An assessment can be requested, and is worth requesting where needs are complex or changing.
Independent advice. Age Cymru Advice, 0300 303 44 98. Alzheimer’s Society Dementia Support Line, 0333 150 3456. Citizens Advice. All free.
Three questions to ask about the fee, anywhere.
No notice period, ever — and what happens if they’re ill or need hospital. The full list of eleven, and what happens if: FAQ.